Maggie Houston

Arlo Midtown

Maggie Houston of Arlo Midtown

How important are good quality linens and how do they impact a guest’s stay?

Very important.  One of our staples of an ‘Arlo Experience’ includes a quality sleep experience.  Bellino Linens help make our job easy.

Arlo Midtown offers “Arlo Bikes”, how does this special feature amplify the Arlo Midtown guest experience?

Arlo Hotels has partnered with Priority Bikes since our first location opened in SoHo. Our guests love borrowing our bikes to explore other neighborhoods outside of Midtown. I believe our bikes help our guests feel a bit more of a local and give the freedom to explore areas of our unique city that aren’t as easily navigated by public transportation.

What is your favorite Bellino product to help ensure guest satisfaction and overall experience?

I really love the linens. They feel so wonderful against the skin and are a fan-favorite of our guests.

What is one of the most special features this location offers?

The hotel features a jaw-dropping nine-story atrium framed by a custom wooden sculpture wall. Inspired by both the Hudson River as well as the flowing curtains of Broadway, it is really a beautifully-unique aspect of our hotel.

There are numerous Arlo Hotels, what sets Arlo Midtown apart from the other properties in the area?

Our hotel offers such a nice reprieve from the hustle and bustle of the Times Square area.  We have beautiful greenery throughout the building as well as a very lush terrace and rooftop that allows our guests to enjoy a bit of natural escapism after a day of urban exploring.  

Can you tell me about the restaurants and lounges within this location and how they add to the Arlo Midtown experience? Do you have a favorite?

Nearly Ninth Bar, Lounge + Restaurant is an all-day destination that seamlessly blends sustainable comfort foods, handcrafted cocktails, and extensive wine and beer lists. The Terrace at Nearly Ninth is my favorite.  While the lush green plants and trees are very Instagrammable, the space includes great working and lounging areas which are ideal for work or play. Nearly Ninth Coffee Bar is a well-stocked pantry with fantastic coffees and a host of eclectic local snacks from some of the New York City’s finest purveyors. The Rooftop at Nearly Ninth feels more like a lush rooftop garden offering delectable light fare and a satiating selection of craft beers, curated wines, and inventive cocktails.

Does this location or area have a unique story behind it?

No.

How did you discover the world of working in hospitality and what is the most rewarding aspect of your work?

I discovered hospitality completely by chance.  After an injury cut my career as a professional modern dancer short, I began working in the restaurant industry.  A wonderful concierge with whom I build rapport, suggested I transition to hotels and the rest was history.  I love the welcoming nature of our industry and that no two days are ever the same.  I have made lasting friendships with colleagues as well as guests and appreciate how much this industry has broadened my horizons and helped shaped who I am today.